We have recently updated our Human Detection Service.
One or all of your cameras seem to be running with a quite early firmware.
In order to make your cameras capable of providing Human Detection faster and more accurately, please update your cameras’ firmware to the latest release.
How to update:
Run the HiKam app > ‘My camera’ page > click ‘Settings’ of the camera > Camera Update
If any questions, please send an e-mail to firstname.lastname@example.org, we will help.
HiKam Support Team