(ARCHIVE) Frequently Asked Questions
This article includes the following.
Boost your Wi-Fi signal by adding the router or repeater
Where to place your new router or repeater
Choose t...
Sat, 29 Oct, 2016 at 8:07 PM
This error is caused by an incorrect password saved in your HiKam app. To correct, go to Settings > Modify DeviceInfo. In the prompt window enter the c...
Sat, 29 Oct, 2016 at 8:07 PM
1. What to check.
We found that some Wi-Fi routers do have compatibility issues with our AirLink setup mechanism. Here is the non-compatible router list...
Sat, 29 Oct, 2016 at 8:08 PM
There are three ends of the dangling cable of Hiram A7. One of them, with an attached cover, is what you need for resetting your camera. Open the cover yo...
Sat, 29 Oct, 2016 at 8:08 PM
The HiKam apps for iOS and Android make it feasible to watch live streams with Wi-Fi or the cellular data. Unfortunately, the HiKam app is unavailable for...
Sat, 29 Oct, 2016 at 8:09 PM
Camera ID
The camera ID is the unique identification of each camera. It is a 7-digit number. To find your camera ID, please refer to this link.
How to...
Thu, 11 Jan, 2018 at 5:10 AM
Unfortunately, we don't support it, but it is in our backlog.
Sat, 29 Oct, 2016 at 8:10 PM
Your camera obtains an IP address via DHCP during the setup process (unless you assigned a static IP address for it). You may need this IP address in some...
Sat, 29 Oct, 2016 at 8:10 PM
The camera ID, also as known as 3C ID, can be found in HiKam app: tap Settings of the corresponding camera. Tap Modify DeviceInfo. The camera ID is shown ...
Sat, 29 Oct, 2016 at 8:10 PM
If you are using Hi-Kam A7, the short answer to your question is no. Considering the real world practice, the A7 only supports one-way audio, which is f...
Sat, 29 Oct, 2016 at 8:11 PM